Uber introduced panic alarm to app, which allows riders to contact 911 if they are attacked by the driver
Uber announced new safety feature in the app on April 6, 2018. The feature is live and fully operational across the US. The company introduced access for riders to call 911 within the app to boost its flagging safety reputation. The emergency button is avaible in a new safety center menu at the app’s home screen. It allows riders to contact first responders in the event if something goes wrong during their trip. The safety center also includes information regarding the driving screening process, insurance protections, and community guidelines.
The company also announced 911 integration pilot in a few markets that allows a rider’s location and trip details to be automatically sent to the 911 dispatcher when used in-app. According to the recent USA report, 911’s chances of getting a bead on a distress call’s location can range as low as 10%. The app is under examination in Denver, Colorado; Charleston, South Carolina; Nashville, Tennessee; Chattanooga, Tennessee, and Naples.
The latest update is a part of efforts made to avoid emergency situations such as sexual abuse or theft. In recent past, the company was sued by a woman who was raped by an Uber driver in India. Also, London did not renew Uber’s license, citing the company’s lax approach to safety. Uber appealed the decision, and the service is still operational in the city. Most recently, a pedestrian was killed after being struck by a self-driving Uber vehicle in Tempe, Arizona. The company immediately halted its autonomous vehicle testing nationwide. Federal investigators released a preliminary report revealing the Uber vehicle’s sensors spotted the pedestrian but failed to apply its emergency brakes.